Mediation is a dynamic, structured, interactive process where a neutral third party, called the mediator, assists disputing parties in resolving conflict through the use of specialized communication and negotiation techniques.
Most mediators have some training in conflict resolution.
In this scenario, two or more people come together to try and find a solution to their problem.
I, as the mediator, am there to help them along, while always forward-looking. The goal is for all parties to work out a solution they can live with and trust.
It focuses on solving problems, not uncovering the truth or imposing legal rules, as usually happens when involving courts and judges.